DuroFixorg understands that sometimes you may need a different size or item.
Exchange Requests
Exchange requests should be submitted within 30 days of receiving your order.
To be eligible for an exchange, the product must be unworn, unused, unwashed, and in its original condition with the original tags attached when applicable.
To request an exchange, contact:
Please include your order number, the item you received, and the item or size you would like instead.
Size Exchanges
If you ordered the wrong size and would like another size, please contact us before returning the original item.
Exchanges are subject to product availability.
If the requested size is unavailable, we may offer another available option or process the request according to our Return & Refund Policy.
Incorrect or Defective Products
If you received an incorrect, damaged, or defective product, please contact us and include photographs showing the issue.
After verification, we will provide an appropriate solution.
Exchange Shipping
For exchanges resulting from customer preference or incorrect size selection, customers may be responsible for applicable return and reshipping costs.
If the exchange is required because we sent an incorrect or defective item, we will review the circumstances and provide appropriate assistance.
Availability
We cannot guarantee that the requested replacement product, color, style, or size will remain available while an exchange is being processed.
Contact Us
For exchange assistance:
DuroFixorg
Email: support@durofixorg.com