Privacy policy

Privacy Policy

This Privacy Policy describes how DuroFixorg collects, uses, stores, and shares information when you visit our website, make a purchase, communicate with us, or otherwise use our services.

Information We Collect

Depending on how you interact with our store, we may collect information including:

Name
Billing address
Shipping address
Email address
Telephone number
Order and transaction information
Products viewed or purchased
Device and browser information
IP address
Website usage and interaction information
Customer service communications

Payment information may be processed by Shopify and third-party payment providers. We generally do not directly store complete credit or debit card numbers.

How We Use Your Information

We may use personal information to:

Process and fulfill orders
Process payments
Provide shipping and tracking information
Communicate regarding orders
Provide customer support
Process returns, exchanges, and refunds
Detect and prevent fraud or unauthorized transactions
Improve our website, products, and services
Maintain the security of our store
Comply with legal and regulatory obligations
Provide marketing communications where permitted by law and according to your preferences

Shopify

Our store is hosted through Shopify.

Shopify may process personal information in connection with providing ecommerce, checkout, payment, security, analytics, and related services.

Shopify's handling of personal information is governed by its applicable privacy practices and policies.

Service Providers

We may share information with service providers when reasonably necessary to operate our business.

These providers may include:

Ecommerce platform providers
Payment processors
Shipping and logistics providers
Analytics providers
Marketing and advertising providers
Fraud prevention and security providers
Customer service providers

We provide these parties only with information reasonably necessary for them to perform their services, subject to applicable requirements.

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate the store, remember preferences, understand website usage, improve performance, prevent fraud, and provide relevant marketing where permitted.

Depending on your location, you may have choices regarding certain cookies and advertising technologies.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.