Refund policy
Return & Refund Policy
At durofixorg, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns within 14 days of delivery under the following conditions:
- The item is unused and in its original condition
- The item is returned with original packaging
- The return request is submitted within the eligible period
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if they have been used, worn, or damaged after delivery.
Return Process
To initiate a return, please contact our support team with your order number and reason for return.
Once your request is approved, we will provide return instructions.
Refund Process
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5â10 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately so we can evaluate and resolve the issue as quickly as possible.
Contact Us
For return or refund inquiries, please contact:
đ§ customerservice@durofixorg.com