At DuroFixorg, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the conditions below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unworn and unused

• Be in its original condition

• Have all original tags attached, when applicable

• Be returned with its original packaging when reasonably possible

• Show no signs of washing, alteration, stains, odors, damage, or excessive wear

Proof of purchase or your order number may be required.

How to Request a Return

Before returning any product, please contact our customer service team at:

support@durofixorg.com

Please include:

• Your order number

• The item you wish to return

• The reason for the return

• Photos if the product is damaged, defective, or incorrect

Our customer service team will provide return instructions after reviewing your request.

Please do not send products back without contacting us first.

Return Shipping Costs

If the return is due to a change of mind, incorrect size selection, or another reason not caused by DuroFixorg, the customer is generally responsible for return shipping costs.

If you received an incorrect, defective, or damaged item due to an error on our part, please contact us so that we can review the situation and provide an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been worn, washed, altered, or damaged after delivery

• Personalized or customized products

• Items marked as final sale or non-returnable

• Items returned without required authorization

• Products showing signs of use, stains, odors, or missing tags

Where applicable law provides additional return rights, those rights will apply.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days after a refund is processed for the funds to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless required by applicable law or the return resulted from our error.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@durofixorg.com.

Please include your order number and clear photographs showing the issue.

We will review the request and provide an appropriate solution when the claim is verified.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been shipped.

Contact Us

For return or refund questions, contact:

DuroFixorg
Email: support@durofixorg.com