Shipping policy

Shipping Policy

Thank you for shopping with DuroFixorg. We are committed to processing and delivering your order as efficiently as possible.

Order Processing

Orders are typically processed within 3–5 business days after payment has been successfully confirmed.

Business days are Monday through Friday and exclude weekends and public holidays.

During holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery typically takes:

7–15 business days

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather conditions, local postal services, and other circumstances outside our control.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation email containing the tracking details.

Please allow some time for the carrier's tracking system to update after your package has been shipped.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at support@durofixorg.com.

We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

DuroFixorg is not responsible for packages delivered to an incorrect address provided by the customer.

Delayed Packages

Delivery delays may occasionally occur due to customs inspections, carrier delays, severe weather, holidays, or other circumstances beyond our reasonable control.

If your tracking information has not updated for an extended period, please contact us and we will assist you in reviewing the shipment.

Lost or Damaged Packages

If your package appears to be lost or arrives significantly damaged, please contact us at support@durofixorg.com with your order number and relevant details.

For damaged items, photographs of the product and packaging may be required so that we can review the issue.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge.