Contact us
We are committed to providing timely and helpful support for any questions or issues related to your order or experience with durofixorg.
Customer Support Channels
Email Support (Recommended)
For all inquiries including orders, shipping, returns, and product support:
📧 customerservice@durofixorg.com
We recommend email for the fastest and most accurate response.
Phone Support (Urgent Matters Only)
Available for urgent order-related issues.
📞 +86 189 5073 8041
If outside business hours, please leave your name, order number, and callback number.
Response Time
- Email: Within 24 hours (Monday–Friday)
- Weekend messages will be replied to the next business day
- Phone: 9:00–18:00 (local time)
What to Include
To help us assist you faster, please include:
- Order number (e.g. #DURO12345)
- Full name used on order
- Clear description of the issue
- Photos if applicable (damage or wrong item)
Contact Form
Please fill out the form below and we will respond as soon as possible.