Customer Service

Not satisfied with your purchase? You can request a return within 30 days of delivery. Items must be unworn with tags attached. Customers cover return shipping. See our full Return Policy for details.

Ordering & Shipping

We ship from Jinan, China. All orders are processed within 1–3 business days and delivered in 6–13 business days total. Shipping is free on all orders. No minimum purchase required.

Tracking or Changing Orders

Once your order ships, you will receive a tracking number by email. To change or cancel an order, please contact us within 2 hours of placing it at customerservice@durofixorg.com. Price adjustments are not available after purchase.

Shopping Tools & Tips

We do not currently offer a rewards program or email newsletters. For sizing questions, please check the size guide on each product page (coming soon). If you need help, email us at customerservice@durofixorg.com.

About Your Account

You can update your billing information, change your password, or view order history by logging into your account. We do not send promotional emails — only order confirmations and shipping updates.

Contact Us

Still have questions? Email us at customerservice@durofixorg.com and we will reply within 24 hours on weekdays. We currently do not offer live chat or phone support (only email).